Noc Online 24/7

Support & Helpdesk

Open a support tracking ticket, call our technical dispatch team, or locate our main corporate offices.

Digital Support Desk

Log your ticket directly into our active engineering dashboard. We respond within 15 minutes.

Direct Contacts

Fast-lane bypass links

Call sales & support

+254 700 000 000

Whatsapp chatbot online

+254 711 000 000

General email support

support@daimaconnect.co.ke

Corporate HQ

Nairobi, Kenya

📍 Daima Plaza, 4th Floor
Mombasa Road, Nairobi

⏰ Mon-Fri: 8:00 AM - 6:00 PM
Sat: 9:00 AM - 1:00 PM
(Technical support runs 24/7 online)

Mombasa Road GridNairobi NOC Active
Daima Plaza
Lat: -1.332, Lng: 36.8741.4km to JKIA Junction

Support Center

Frequently Asked Questions

Everything you need to know about Daima Connect services.

To get started, we only need a clear copy of your National ID or Passport and a recent utility bill (water or electricity) for address verification during our free site survey.
Paying is simple! You can use our M-Pesa Paybill number (000000) with your Account Number as the reference. You can also manage payments through our user-friendly online customer portal.
No, we believe in keeping things transparent and affordable. We currently offer 100% free installation for all our residential fiber plans (Chui, Ndovu, Twiga, and Simba).
Once coverage is confirmed and your request is processed, our technical team typically completes the installation within 48 to 72 hours. We'll schedule a time that works best for you.
Absolutely! You can change your plan at any time through our portal or by contacting support. Upgrades are usually instant, while downgrades take effect in the next billing cycle.